Alpha Bank

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Leading southeastern Europe region financial institution, Alpha Bank, worked with ADACOM S.A. to deploy VeriSign® Unified Authentication with one-time password service to drive online service utilization— ensuring regulatory compliance,elevated customer confidence and improved revenues.

Challenges

• Alpha Bank wanted to mitigate the risk of fraud as well as build and maintain a trusted online environment for its customers.
• The bank also needed to be in full compliance with the Bank of Greece’s new regulations on authentication of e-banking customers.
• Alpha Bank did not want any new solution to have a negative impact on user experience, or create unnecessary increases in support costs and complexity.

Solution

Alpha Bank worked with ADACOM S.A. to implement:

• VeriSign® Unified Authentication with one-time password (UA-OTP) Service

Results

• Unabated growth in use of online services and associated revenues.
• Bank is in full compliance with regional regulatory mandates relating to e-banking.
• Implementation achieved with maximum utilization of legacy components and minimal additional operational overhead.
• Alpha Bank’s deployment of leading-edge security solutions and partnership with VeriSign has further reinforced its prominence in the region as an innovator and champion of information security.