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Registrar Connections
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April 2008
In this issue:
Important Reminder: Name Store
Updates
By PJ Bolanos, Vice President of Global Customer Support
Per the official notice that was sent to registrars
in March, the following updates to the Name Store Platform and Name
Store Manager Web Tool are scheduled to be deployed in the OT&E
Environment on May 29, 2008 and in the Production Environment on June
26, 2008.
- Registrar Monthly Billing Reports
- Password Updates via the Name Store EPP Channel
- Password Updates for the Name Store Manager Web Tool
- IDN Behavior Changes
To view the complete advisory alert sent in
March, please go to the Knowledge
Base. Please note that you will be required to enter your Login
and Password
information.
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Name Store Improvement: Monthly
Consolidated Billing Report
Due to registrar feedback concerning the Name
Store monthly detailed billing reports, VeriSign is pleased to announce
that effective July 1, 2008 the Monthly Detailed Billing Reports will
be streamlined and consolidated from seven separate reports into one
single report.
This reporting tool will now match the .com
and .net report which means that registrars will be able to export just
the one file that will handle multiple transactions such as renewals,
transfers, adds, etc. Plus, additional new fields will be in place
to make the reconciliation process even simpler. For example, the new
report will eliminate the manual calculations for multiple year transactions
by auto-populating the dollar amount when the transaction term information
is entered.
The new report fields and sample fields can
be found at the advisory
notice section. Remember - you need your Login and Password
to access this section.
If you have any questions about the improved
Monthly Consolidated Billing Report, please do not hesitate to contact
Customer Service at info@verisign-grs.com
or leverage our new Chat
Tool on the top right section of all Domain Name Services
Web pages.
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Asia Registrar Days: May 6 and May 8
"Back to Basics" means strengthening your core business,
establishing customer loyalty and gaining new registrations. Back-to-Basics
is the VeriSign theme for this year's Asia Registrar Day event. Please
join us and take this opportunity to interact with VeriSign and your
fellow .com and .net ICANN accredited registrars.
May 6, 2008 or May 8, 2008
9:00 A.M. – 3:30 P.M.
9:00 A.M. – 3:00 P.M.
China World Hotel
Grand Intercontinental Hotel
Beijing, China
Seoul, Korea
This year’s event will focus on “Back to Basics”
data, statistics and information around industry trends and research,
product and service updates, and tools that you can leverage:
- To strengthen your
core business
- To meet your business
objectives
- To retain your existing
customers
- To refine your marketing
strategy
- To gain new registrations
Registration is now open so
reserve your space today.
Agenda
- Understand the Industry. Understand Your Customers: Worldwide domain name registrations update, industry growth drivers
and outlook
- Meet Customer Needs with Value-Add Services: Opportunities for registrars to increase revenue with value-added services
- Protect Customers and Be A Hero: Overview of the VeriSign suite of protection and authentication services designed to strengthen
and protect digital identities
- Policies Help Your Business and Customers: Important policy updates and clarification
- The Customer is King: Definition, importance and value of customer loyalty, customer care best practices, and customer survey results
- Improve Business Effectiveness to Benefit the Customer: Leveraging available
tools, refining your marketing communications to your customers, leveraging
VeriSign new products
- Hot New Trends: Trends to generate new customer base growth, and the tools to help
enhance your customers’ online
presence and content
We look forward to seeing you there!
If you have any questions, please don’t hesitate to contact NamingMarketing@verisign.com.
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Usability Tips: …Converting
New Customers
By
the VeriSign User Experience Design Team
Usability Tips: Providing the Right Information to
Convert New Customers
A
recent study of 24 online shoppers shows consumers are open to doing
business with new Web sites. While vendor familiarity is a driver,
price and security and finding the right information are major determining
factors. Consumers look for pertinent information in very specific
ways, so where this information appears can mean the difference between
a missed opportunity and a new customer. Consider these tips your
business can use to attract and convert new consumers.
Make a strong first impression:
First
impressions of a Web site are as important as ever. This study
shows that many shoppers open multiple browsers to compare vendors sided
by side. The behavior is; from a search result page a shopper
will open many links and compare, prices, policies, and security indicators.
To best inform your visitors, make sure this information is available
from any site page linked to by a search result.
Display price modifiers on product pages:
Shoppers
want to lower their bottom line and look for ways to minimize shipping
cost. If your business offers conditional or free shipping, or
in-store pickup, make it obvious to the shopper on the page that appears
in the search results. Shoppers are also more likely to shop at
vendors that accept coupons or price-reducing offers.
Make company policies available in the footer:
When
deciding whether or not to do business with a new site, shoppers especially
want to know what the company’s policies are. Participants list
‘privacy’ and ‘return policies’ as the most important company policy
information and expect this information to appear in the page footer.
Provide prominent security cues:
Today’s
shoppers want to know that their information is safe and that the company
they’re doing business with is a legitimate company. If your site
offers data security, let your customers know that your site is safe
by displaying the relevant mark, like a secured seal on any page linked
to from a search engine result.
Follow these simple usability tips to drive conversions by giving
shoppers the key information they want, where they want it.
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VeriSign Latin America Domain
Name Market Study
April, 2008
As part of our continual effort to support and develop
the domain name category, VeriSign commissioned quantitative survey
research in 2008 to expand understanding of the domain name market in
Latin America. Mexico and Argentina are specifically targeted
as having high potential for domain name adoption and development.
Businesses in Argentina and Mexico recognize the importance
of the internet and feel a need to be online. At the same time,
these businesses are in need of guidance surrounding the process of
registering a domain name as well as establishing an online presence
for their business.
Additional insights and findings from the research
will be detailed in the following sections:
- Domain Name Awareness
and Equities
- Domain Name Registration
and Usage
- Future Domain Name
Registrations
Research Methodology
This assessment of the domain name market in Latin America focused
on businesses in Argentina and Mexico. VeriSign commissioned an
independent marketing research company, Windward Directives, to conduct
the research.
Interviews were conducted with 319 respondents in
Argentina and 326 respondents in Mexico. Interviews were distributed
across 3 sizes of business: SOHO (1-4 employees), Small businesses (5-49
employees), and Medium businesses (50-200 employees). The interviews
included both current registrants as well as those planning to register
a domain in the next 12 months (Prospects).
The final report summary will be available when the
complete white paper is posted on www.verisign.com next week. In the
meantime, please send an email to info_dominios@verisign.com if you
have any questions.
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Compliance Corner: Transfer
Disputes - ARS vs. RFE
By Suzanne Yerks, Contract Administrator
As you may know, the VeriSign Registry is the
first level dispute resolution provider for any inter-registrar disputes
that arise for .com and .net. The Customer Affairs Office (CAO)
has the responsibility for processing any cases that are brought to
VeriSign for resolution. We have developed an online Transfer
Dispute Submission tool to facilitate the submission and tracking of
disputes. There are two options available in the Transfer Dispute
Submission Tool for resolving transfer disputes: Filing of an
Application for Reinstatement of Sponsorship (ARS) or filing a Request
for Enforcement (RFE). These are two very different dispute resolution
vehicles, and each has its own specific uses and requirements.
The ARS should be used when the two registrars
involved have consulted between themselves and agree that a domain name
was not transferred in accordance with the Inter-Registrar Transfer
Policy and should be returned to the original Registrar of Record.
The original Registrar of Record (Filing Registrar) would file the ARS
using the VeriSign Transfer Dispute Submission Tool (VTDST) available
on the VeriSign Web site. When VeriSign receives the ARS, a confirmation
e-mail is sent to both Registrars and the non-filing Registrar (Respondent)
is requested to approve the ARS authorizing VeriSign to transfer the
domain name to the Filing Registrar. The Respondent has seven
(7) days to approve the transfer, and once it is approved, VeriSign
will initiate the transfer of the domain name to the Filing Registrar
– there is no appeal waiting period required with an ARS. If the
Respondent does NOT respond, the ARS is rejected and the Filing Registrar
is advised that they may file an RFE. The applicable fee for an
ARS is $5 per domain name included in the request for reinstatement.
This fee is debited from the Respondent’s VeriSign account on the day
that the Respondent actually approves the transfer through the VTDST.
See Section H of VeriSign’s Supplemental Rules for Registrar Transfer
Disputes – 20 September 2004.
If the Registrars involved cannot resolve the
issue or if Respondent does not respond to the Filing Registrar’s attempts
at contact, Filing Registrar may file an RFE. The Filing Registrar
must be certain to include copies of all supporting documentation, including,
but not limited to, all correspondence with the Respondent, as well
as a copy of the Form of Authorization (FOA) and the WHOIS on the date
of the alleged violation (Violation Date). According to the Inter-Registrar
Transfer Dispute Policy, an RFE must be filed within 6 months of the
alleged Violation Date. The Respondent has seven (7) days to provide
their response, including evidence to support their position, or they
may concede the case. VeriSign then has fourteen (14) days to
evaluate the available evidence and render a decision. If the
Respondent fails to respond, VeriSign will render its decision based
only on the evidence provided in the Request for Enforcement.
The non-prevailing party has fourteen (14) days following the VeriSign
decision to appeal the decision to a second level dispute resolution
provider. The domain name remains on Registry Lock during this
waiting period. After the waiting period has passed, the decision
will be implemented. The fee for an RFE is the greater of $60
USD or $10 USD per domain name included in the RFE. This fee is
debited from the non-prevailing party’s VeriSign account on the date
the decision is rendered. If the Respondent concedes, or if the RFE
is withdrawn, the fee is $25 per RFE. This fee is debited from
the appropriate Registrar’s VeriSign account on the date of withdrawal
or concession. See Section 3 of ICANN’s Registrar Transfer Dispute
Resolution Policy – 12 July 2004 for more information.
In closing, VeriSign, and the Transfer Dispute
Policy, encourage Registrars to resolve disputes among themselves whenever
possible as processing time for an ARS is much shorter than for an RFE.
If that is not possible, Registrars may file an RFE. As always,
if you have any questions regarding the transfer dispute resolution
process, please contact us at transfers@verisign-grs.com.
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360 View: 2008 SC Magazine
Excellence Award
VeriSign Recognized with 2008 SC Magazine Excellence Award as Best
Security Company of the Year
San Francisco, CA, April 9, 2008 – Yesterday,
VeriSign, Inc. (NASDAQ: VRSN), the trusted provider of Internet infrastructure
services for the networked world, was recognized with the 2008 SC Magazine
Excellence Award as the Best Security Company of the Year. The announcement,
recognizing VeriSign’s outstanding achievement in information-technology
(IT) security, was made at the exclusive SC Magazine Awards Gala, held
in conjunction with the annual RSA Conference.
"We are honored to be recognized by SC
Magazine with this prestigious award,” said Bill Roper, chief executive
officer, VeriSign. “At VeriSign, we have a renewed focus on providing
services that leverage our core strengths – scale and trust – to provide
a secure Internet experience for businesses and consumers alike.”
VeriSign and other 2008 SC Magazine Excellence
Award winners were… [More]
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Special Report from eMarketer
– User Generated Content: In Pursuit of Ad Dollars
Published: April
2008
The
user-generated content movement has transcended any notion that it might
be a passing fad. US Internet users are creating and consuming this
content in record numbers, and the body of research points toward continued
growth in participation in the years ahead.
eMarketer projects that the number of US user-generated
content creators will rise to 108 million in 2012, from 77 million in
2007. Similarly, the number of consumers of this content will increase
to 130 million in 2012, from 94 million in 2007.
User-generated content creators are defined
as individuals who create and share online any of the following media
at least once per month: video, audio, photos, personal blogs, personal
Web sites… |
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To read the full article, please contact Jennifer
Moore at +1-212-763-6046 or send an email to jmoore@emarketer.com.
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In the News
This section contains a selection of articles
pertaining to the Domain Name Industry compiled by Information, Inc.
"Are Domain Name Registrars Ready for IPv6?"
CircleID (04/04/08) Vande Walle, Patrick
ICANN has now officially added IPv6 name servers
for the root zone. As a result, many registries have enabled IPv6 on
their DNS servers, writes Patrick Vande Walle. However, some registrars'
Web interfaces do not yet permit IPv6 addresses. This problem can be
circumvented by simultaneously assigning an IPv4 and an IPv6 address
to a DNS server, provided it is under a different domain. Unfortunately,
if the DNS server is under the same domain, users must insert a glue
record in the TLD zone file, which is not currently possible for most
domain name users. In an attempt to address these issues, ALAC will
be holding an IPv6 workshop at ICANN's meeting in Paris in June. http://www.circleid.com/posts/84410_domain_registrars_ipv6/
"ICANN Issues Advisory Regarding the Inter-Registrar Transfer
Policy"
ICANN.org (04/03/08)
ICANN has decided that sufficient confusion
exists to justify issuing a proposed advisory on the inter-registrar
transfer policy. On Sept. 19, 2007, ICANN issued a notice of intent
to issue an advisory regarding the inter-registrar transfer. As the
result of feedback gained from that notice, ICANN determined that there
was confusion in the Internet community about the circumstances required
for registrars to be permitted to deny transfer requests. As part of
the advisory, ICANN wishes to notify registrants that they are not permitted
to deny a new domain transfer request based on non-payment of fees for
pending or future registration periods during the auto-renew grace period.
Furthermore, a registrant change to Whois information cannot be used
as justification for denying a transfer request. The transfer policy
itself was adopted in 2004 to provide domain name holders with procedures
for transferring their domain names from one ICANN-accredited registrar
to another.
http://www.icann.org/announcements/announcement-03apr08.htm
"ICANN Partnering to Promote Internet Education in Russia"
Turk.Internet.com (04/09/08)
The Lomonosov Moscow State University Institute
of Information Security Issues (IISI) reached an agreement with ICANN
to work together to raise awareness of Internet issues in Russia. The
goal of the Memorandum of Understanding is to improve the flow of information
on Internet governance and Domain Name System issues, such as the implementation
of internationalized domain names and cybersecurity. The two organizations
will promote workshops and conferences related to Internet issues, as
well as possibly work hold joint seminars. "IISI is looking forward
to the next concrete steps, and I am confident in the positive results
to come," says IISI director Vladislav Petrovich Sherstyuk.
http://www.turk.internet.com/haber/yazigoster.php3?yaziid=20680
© Copyright 2008 Information,
Inc.
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